Terms of Sale

Prices

Prices and item specifications are subject to change. If changes are made to an item you have ordered, you will be notified. The Knotty Mermaid will make every effort to ship your order in its entirety. However, if we are unable to do so, you will be contacted by a representitive.

Exchanges and Returns

Due to the handmade, custom nature of our jewelry, all sales are final. However, if for some reason you are unhappy with your piece, please contact us at info@theknottymermaid.com within 7 days of receiving the item for exchange options. Please include your name, address, phone number, name of item you are exchanging, and a short description of why. You will receive an email with further instructions on how to proceed within 48 hours.

All exchanges must be unworn and in original condition. All return packages must be insured. Exchanges will be sent out as soon as the returned item is received. Buyers are responsible for shipping the exchanged item, however The Knotty Mermaid will ship the new item at no charge.

Repairs

All repairs are free minus the cost of one-way shipping. Please email us at info@theknottymermaid.com with your name, address, phone number, name of item, and a short description of the needed repair. You will receive an email with further instructions on how to proceed within 48 hours.

Privacy Policy

We understand that your privacy is important and we are committed to keeping your information private. Your information will never be sold or shared with third parties. All information provided by you is secure.

Any information provided by you is used to assist in providing you with relevant customer information, notify you of products, promotions, and events that may be of interest to you as a valued Knotty Mermaid customer. If you would like to opt out of receiving emails, please let us know and we will kindly unsubscribe you from the mailing list.